Our 5 Step Process and Payment Details

The Process

When we collaborate on a renovation with you, we’ll be part of your daily life. We recognize the privilege of being invited into your home, and we want you to know our commitment to you. It’s important you understand who we are and how we will work with you. Our process–from the initial project intake, designing the space, picking out cabinets, tile and fixtures to ensuring that the end product feels truly amazing–will take the mystery out of home remodeling. We will ensure that we make your dream renovation a reality. Below is a basic outline of our process and we have included some rough timelines for each step. Know that each project is unique and these are merely guidelines for your research.

Explore (2-3 Weeks)

Remodeling your home can be exciting, overwhelming and even a little scary. We want you to feel at ease and we work hard to take the mystery out of the process.

  • In the first step, we focus on getting a good sense for what your project will look like. We will ask a lot of questions and have resources for you to review in order help us answer those questions.
  • At the same time, you are researching us to make sure we are a good fit for you. We encourage you to check out our gallery and look at our reviews on Google, Houzz, Angie’s List and Facebook, etc. This is also the time for you to be formulating an initial budget. Check out our Pricing Guide section to help you  understand this part of the process.
  • Finally, if we both feel like it is going to be a good fit, our Sales Manager will come out to your house and walk through the space, getting a sense for what you are hoping to accomplish. He will provide a ballpark estimate, the design fee proposal and a detailed summary of the scope that we have discussed.

For our clients who are interested in financing, we are partnering with First National Bank. They have a unique Renovation to Permanent Loan that is very similar to a traditional mortgage loan. If you are interested, please click here for further details.

In addition, we have two furnished two-bedroom homes near our showroom that are available for short term rental if you are looking for a place to stay during your remodel. Click on either picture for additional details.

The “Bungalow” Offers 2 Bedrooms, Full bath with Walk-in Shower & a 2 car garage for Additional Storage.

The “Ranch” Slightly Larger – Offers 2 Bedrooms, Full bathroom with Tub, and an Extra Room for Dining.

Design (4-6 Weeks)

This is where your vision comes to life. Once the design agreement is signed, you will get access to our project management software and our design team will come to your home and take the measurements and photographs. They will also address your requirements and dream a little with you. Our staff understands style, current design trends, and the ins-and-outs of material selections.

Using sketches, elevations and 3D rendering software, you will see three different design concepts. You will come to our showroom in Durham and finalize the plans and start your materials selection. We have a variety of cabinet, countertop and tile options for you to choose from. In addition, we will help you navigate the often overwhelming process of deciding on details such as which faucet goes with what color countertop.

Implementing our project management software, co-construct, allows us the flexibility to customize every project, clearly present the specs & selections, keeping us on schedule, and holds all of our pertinent documents in one easy to find location. It is both desktop and mobile app friendly. Our design team uploads all drawings, selections, and schedule into the system for ease of keeping up with the many moving parts.

See How Co-Construct Works!

Refine (2-4 Weeks)

During this phase, our team is also working on the guts of the project. They are getting engineering work evaluated for code compliance, meeting with the necessary trade experts (plumber, electrical, HVAC, mason, etc.) and ensuring all documents are ready in order to move forward with construction.

  • The last steps in the process include the finalization of the materials selection, during which you might visit one of our supplier’s showrooms to get a better sense of what everything will look like at scale.
  • Finally, you come to our office one last time and we present the final proposal. This includes a fixed-price bid with a very detailed scope of work. As a practice, we do not itemize our bids.
  • We have an extremely low change order percentage and offer an outstanding product. If you are comfortable with what you see, we move to the build phase.

Build (10-16 Weeks)

Immediately upon signing the build contract and paying your deposit, you will meet our Construction Manager and the Superintendent who will oversee your project and discuss the start date. Within 48-72 hours you will see an overall schedule for the project. We will also pull the permit for you job. Please allow 3-4 weeks for the local building department to review the drawings and issue a building permit. Additional time will be required if you need get a variance, rezoning, or need to appear before a special committee such as the historic preservation committee, your homeowners association, or an appearance commission prior to getting a building permit.

The first thing the team does is to protect the existing parts of your home and belongings that will not be impacted by construction. We use a lot of plastic, put up zippered dust barriers between rooms and run a HEPA filter to keep the air clean.

You will be communicating with your Superintendent on a near daily basis. They will be sending you an update of progress and ensuring that you are in the loop for each stage of the project. Towards the end, they will schedule the final walk-trough and ensure a cleaning service comes to get everything perfect.

Enjoy

Your dream renovation is now complete, and you can start enjoying the new spaces. Craftsmanship and quality carpentry are guaranteed from when you welcome our carpenters in to when you wave a last goodbye. You have the confidence of our 2-year warranty to fix any issue that may come up. For Durham home remodeling or Chapel Hill home remodeling, check out our location pages

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